Knowledge Base

Duplicate Payments [User Error]


If you have accidentally made a duplicate payment, the extra amount will be added to your account balance.
This account balance can then be used to pay for other invoices or services.


You may open a ticket and ask for a refund of the duplicate payment if that is preferable.
Please note, this ticket must be created within 3 working days for a refund to be provided.
Refunds will be issued to the same account they came from originally.

Note: Crypto-based payments are non-refundable.


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