Knowledge Base

Identity Verification Procedure


Unfortunately, it is sometimes necessary for us to require a client’s proof of identification. This is primarily to avoid fraudulent purchases.

Given the aforementioned statement, you may be asked to provide a photo or video of one or more of the following reasons:


  • General Identification
    • Passport
    • Drivers License
    • Other government-issued identification
  • Proof of Address
    • Utility Bill (No older than 3 months)
    • Phone/Internet Bill  (No older than 1 months)


To prevent the use of stolen credit cards, we may also ask for a photograph of the card used for payment.
You may cover the all details on the card except:

  • Cardholder’s Name
  • First + Last 4 digits
  • Expiry date
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